DINING ETIQUETTE DECONSTRUCTED

I’ve got a little dining etiquette quiz for you: 1) Is your bread plate on the right or the left? 2) Which fork should you use for the starter? 3) Is your water glass on the left or the right? Let’s eat! Whether you’re the host or the guest, knowing dining etiquette is a sure-fire […]

ORGANIZE YOUR OFFICE FOR ULTIMATE PRODUCTIVITY

Like you, your office projects an image. The majority of employees judge the state of their colleagues’ offices in terms of their efficiency and their ability to do their work. What does your workspace say about you? Does it look inviting and trustworthy? Then what about your credibility; could it be harmed by the state […]

HOW TO DENOUNCE RACISM WITH COURAGE AND CALM

You were shocked by George Floyd’s death. The scene of the black American begging the policeman who had his knee on his neck “I can’t breathe” haunts you. You don’t tolerate discrimination. You want justice. You’re a pacifist. You know that silence is not the answer. Silence in the face of discrimination is more contagious […]

FIVE EMAIL GUIDELINES TO AVOID RUINING YOUR REPUTATION

“Click, click, click”, everybody clicks. You, your boss, your colleagues, your customers, everyone is typing on their keyboards. According to a Carleton University study, the average Canadian employee spends one third of his time writing or replying to 121 emails a day, spending 11.7 hours per week. With nearly a third of your day spent […]

SAYING NO TO CHARITY DONATION REQUESTS

I am writing in anticipation of charity donation season in our office. I am a mid-level manager in a very dynamic work environment. Quite a few of my colleagues are eager volunteers. They run, they bake goods, and they organize galas. Their children skate, sing, and dance for causes too. There is also their school, […]

AFTERNOON TEA; THE PERFECT SHOWER THEME

The shower being an exclusive activity for women and celebrated in the afternoon, Afternoon Tea is the perfect theme to inspire you from the menu to your outfit. As an etiquette specialist, I will guide you on all the traditions and trends. ORIGINS The origins of Afternoon Tea date back to the 1840s. Around 4 pm, […]

INSPIRE, MOTIVATE AND ENGAGE WITH FOUR VERBS

As a manager, your responsibilities are likely to include planning, preparing as well as an active participation in the recruitment process and the selection of candidates. Once hired, it’s also up to you to engage, inspire and motivate new recruits as well as veterans alike. Here are four verbs to help you be the manager […]

27 IDEAS TO NETWORK ONLINE

Soon it will be your turn. Maybe not tomorrow, next week or next month, but soon you will meet new contacts at the Chamber of Commerce for a lunch and learn, or that you will be attending a conference to network with your peers. While waiting for the return of reunions and to meeting new […]

COGNITIVE BIASES AND PREJUDICES FOR AN INCLUSIVE ENVIRONMENT

I’m biased, you’re biased, etc. You’re biased, you’re prejudiced. Surprised? Shocked? Interested? I know, I know. You love everyone, of all colors, equally. But it’s a fact: even if you’re a professional who values diversity and inclusion, you’re biased and prejudiced. I assure you, being biased and having prejudices is perfectly human. So am I. […]

NEGOTIATING: HOW TO GO FROM DIFFERENT TO WIN-WIN

According to Justice Québec: “Negotiation is the basis of all dispute prevention and resolution methods. It is based on voluntary communication and discussion between two or more people to resolve disputes.” Even if many people think that negotiation is reserved for diplomats on the international scene, you know that negotiating is at the heart of […]

FOUR STEPS TO ASKING FOR A PAY RISE

Aware of your contributions, you’re convinced that it’s time for a pay rise. This conversation is never easy. Pick up your courage. Armed with this four-step scenario, you’ll be able to be strategic and earn the salary you want, situation permitting. 1) Do your research: roles, responsibilities and variables Validate and do your research to […]

I’M SPEECHLESS; WHAT TO SAY AND DO ABOUT FIVE UNCOMFORTABLE SITUATIONS AT WORK

There are awkward moments when even an experienced professional like yourself is reeling, mouth agape to the point of head scratching, searching for the right words and gestures. In anticipation of these possible paralyzing situations, I provide you with the tools you need to maintain your confidence and credibility while avoiding negative consequences that could […]

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